FACE is for crew by crew. The FACE Committee is run by 6 members of the Emirates Cabin Crew to provide social and cultural events in Dubai to bring members together and introduce them to the fantastic city of Dubai. The FACE club consists of more then 16000 members from the Emirates Airlines cabin crew. These FACE members are young, active and are willing to explore what Dubai has to offer on any day of the week. FACE provides the members with Social and Sporting Events, Beach and Gym access and also provides complimentary Deals and Discounts with a number of Food & Beverages outlets in Dubai.
Always let the Venue know you are a FACE card holder and confirm the discount with them before you order.
If there is any disagreement with the venue you are required by law to settle your bill as stated by the venue. Once this has been paid you should email the face team to report any problems with discounts.
Do not at any time give your FACE card to any other person for them to receive a discount. This may result in confiscation of your FACE card by the venue and suspension from the Face club.
Ask every venue you visit if they offer FACE discount (FACE will only promote venues that provide discount greater than 20% however there are outlets that will provide FACE discount still)
Q. I have lost my FACE card? How do I get a new one?
Please visit the Cabin Crew Service Centre to fill out a replacement request form. There is a charge of Dhs200 for the 1st replacement. For the 2nd incident and onwards, a fee of Dhs500 will be charged for each replacement requests.
Q. What is the minimum discount FACE club will advertise?
We will only advertise shops and venues that will offer FACE members a minimum of 25% discount. Some outlets in Dubai might give you smaller discounts however we are committed to supporting and promoting venues that offer min 25% to FACE.
Q. Will FACE issue dependant cards?
No, FACE will only ever be available for the cabin crew of Emirates. Giving additional FACE cards dilutes the demographic and exclusiveness of the FACE club.
Q. I have a contact at an outlet who wants to give FACE discount?
Please send their contact details to email@example.com. Please include the Venues Name, Managers email and phone number and the level of discount they are or want to provide to FACE Club members.
Q. Why do we need to bring our Emirates ID and FACE card to the Gyms and Beach Clubs?
FACE buys corporate packages for the FACE Gym and Beach Clubs. To ensure that slots are not filled by ex FACE staff who have left the company, this policy has and will always remain. Please remember when using these facilities you are representing FACE and Emirates Airlines.
Q. How come some venues change their discounts and it is not reflected on the discount list?
Outlets in Dubai like to change their discount level in order to attract and keep FACE members as well as other patrons. In a few cases the venue does not have an official agreement with FACE and therefore they might change the discount level at short notice. Only outlets that have signed agreements for 1 year with FACE will be advertised on the FACE Card page. Always refer to the FACE page on the Cabin Crew Portal for the official updated list of deals.